> ## Documentation Index > Fetch the complete documentation index at: https://developers.cconnect.online/llms.txt > Use this file to discover all available pages before exploring further. # Reply to a ticket by email > Queues a plain-text reply to the ticket requester through its configured Gmail/SMTP mailbox. Requires an active ticket, requester email and enabled outgoing mailbox. Other ticket channels are not supported by this operation. Required scope: `email:send`. ## OpenAPI ````yaml /openapi.json post /api/v1/tickets/{id}/reply openapi: 3.0.1 info: title: Cconnect Customer API description: >- Company-scoped REST API for Cconnect Desk and Chat. Bearer credentials are issued by your company administrator. Public documentation does not grant data access. Operations require CustomerApi:Enabled on the API deployment. contact: name: Cconnect url: https://cconnect.online version: 1.1.0 servers: - url: https://cconnect.online description: Cconnect API server (separate from developers.cconnect.online) security: - CustomerBearer: [] externalDocs: description: Cconnect developer portal url: https://developers.cconnect.online paths: /api/v1/tickets/{id}/reply: post: tags: - Messaging summary: Reply to a ticket by email description: >- Queues a plain-text reply to the ticket requester through its configured Gmail/SMTP mailbox. Requires an active ticket, requester email and enabled outgoing mailbox. Other ticket channels are not supported by this operation. Required scope: `email:send`. operationId: ReplyToTicket parameters: - name: id in: path required: true schema: type: string - name: Idempotency-Key in: header description: >- Unique per operation and company, 1–128 visible ASCII characters. Identical retries return the original 202 acceptance and message ID. Changed requests return 409. Retained for the company lifetime. Check the message resource for current status. required: true schema: maxLength: 128 minLength: 1 type: string example: crm-reply-1042 requestBody: content: application/json: schema: $ref: '#/components/schemas/ApiTicketReplyRequest' example: text: We have resolved your support request. required: true responses: '202': description: Accepted headers: Location: description: Message status resource. schema: type: string Idempotency-Replayed: description: true for an identical retry. schema: type: boolean X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiOutboundMessageApiData' '400': description: Bad Request headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '401': description: Unauthorized headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '403': description: Forbidden headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '404': description: Not Found headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '409': description: Conflict headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '413': description: Content Too Large headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '415': description: Unsupported Media Type headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '429': description: Too Many Requests headers: X-Request-Id: description: Support correlation ID. schema: type: string Retry-After: description: Seconds until a retry is allowed. schema: type: integer X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '500': description: Internal Server Error headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '502': description: Bad Gateway headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' '503': description: Service Unavailable headers: X-Request-Id: description: Support correlation ID. schema: type: string X-RateLimit-Limit: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Remaining: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 X-RateLimit-Reset: description: >- Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation. schema: type: integer format: int64 content: application/json: schema: $ref: '#/components/schemas/ApiErrorResponse' components: schemas: ApiTicketReplyRequest: required: - text type: object properties: text: maxLength: 10000 minLength: 1 type: string additionalProperties: false ApiOutboundMessageApiData: type: object properties: data: $ref: '#/components/schemas/ApiOutboundMessage' additionalProperties: false ApiErrorResponse: type: object properties: error: $ref: '#/components/schemas/ApiError' request_id: type: string additionalProperties: false ApiOutboundMessage: type: object properties: id: type: string format: uuid channel: enum: - whatsapp - email type: string channel_id: type: string status: enum: - queued - sending - sent - delivered - read - failed - delivery_unknown type: string error_code: type: string nullable: true created_at: type: string format: date-time updated_at: type: string format: date-time additionalProperties: false ApiError: type: object properties: code: type: string message: type: string field: type: string nullable: true additionalProperties: false securitySchemes: CustomerBearer: type: http description: >- Company-owned API token. Supply Authorization: Bearer YOUR_CCONNECT_API_TOKEN. Never use provider tokens or member passwords. Tokens are shown only once when created. scheme: bearer bearerFormat: Cconnect API token ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.