Queues WhatsApp text or an approved template, or an email reply with ticket_id. Requires whatsapp:send + Chat or email:send + Desk. Email uses the ticket’s configured Gmail/SMTP sender and requester; omit to. SMS and attachments are not supported. Idempotent retries return the original acceptance with the same message ID. Check GET /api/v1/messages/{id} for current status.
POST
/
api
/
v1
/
messages
Send a message
curl --request POST \ --url https://cconnect.online/api/v1/messages \ --header 'Authorization: Bearer <token>' \ --header 'Content-Type: application/json' \ --header 'Idempotency-Key: <idempotency-key>' \ --data '{ "channel": "whatsapp", "channel_id": "YOUR_WHATSAPP_CHANNEL_ID", "to": "+628123456789", "text": "Your support request is being reviewed."}'
Company-owned API token. Supply Authorization: Bearer YOUR_CCONNECT_API_TOKEN. Never use provider tokens or member passwords. Tokens are shown only once when created.
Unique per operation and company, 1–128 visible ASCII characters. Identical retries return the original 202 acceptance and message ID. Changed requests return 409. Retained for the company lifetime. Check the message resource for current status.
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