Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field.
Company-owned API token. Supply Authorization: Bearer YOUR_CCONNECT_API_TOKEN. Never use provider tokens or member passwords. Tokens are shown only once when created.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Cconnect Developers","description":"Integrate Cconnect Desk and Chat with company-scoped REST APIs.","colors":{"primary":"#16A34A","light":"#07C983","dark":"#15803D"},"favicon":"https://mintcdn.com/cconnect-online/dlAf93idWDCHs2Pm/favicon.svg?fit=max\u0026auto=format\u0026n=dlAf93idWDCHs2Pm\u0026q=85\u0026s=3c70335a1c569cd6de6ef22974bc75e1","api":{"playground":{"display":"simple"},"examples":{"languages":["curl","javascript","python"]}},"navbar":{"primary":{"type":"button","label":"Open Cconnect","href":"https://cconnect.online"}},"footer":{"links":[{"header":"Cconnect","items":[{"label":"Product","href":"https://cconnect.online"},{"label":"OpenAPI specification","href":"/openapi.json"}]}]},"search":{"prompt":"Search Cconnect APIs and guides..."},"banner":{"content":"Customer API v1 preview. Availability requires the updated Omni API deployment and API enablement.","type":"info"},"contextual":{"options":["copy","view","download-spec"],"display":"header"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"cconnect-online","hasAudioNarration":false,"actualSubdomain":"cconnect-online","customDomains":["developers.cconnect.online"],"gitSource":{"type":"github","owner":"grid-digital","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":false,"mountPath":"","label":"","_id":"6ae531f56df441316bc866ac"},"chroma":{"latestBuiltDeploymentHistoryId":"6ae5d8e0f07e7eef79d47d90","collectionId":"776406ec-a6fc-4b59-9669-6b88e7bd83bb","liveDeploymentHistoryId":"6ae5d8e0f07e7eef79d47d90","schemaVersion":"v3"},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6ae5d8e0f07e7eef79d47d90","clientVersion":"0.0.4044","searchFilterCounts":[{"language":"default","tag":"API reference","count":15},{"language":"default","tag":"Guides","count":10},{"language":"default","tag":"Tickets","count":5},{"language":"default","tag":"API conventions","count":4},{"language":"default","tag":"Messaging","count":4},{"language":"default","tag":"Get started","count":3},{"language":"default","tag":"Integration guides","count":3},{"language":"default","tag":"Conversations","count":3},{"language":"default","tag":"Channels","count":2},{"language":"default","tag":"Integration","count":1}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"byok-sep-25","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-updated-9-15","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"api-reference/tickets/update-a-ticket","slug":"/api-reference/tickets/update-a-ticket","pageMetadata":{"title":"Update a ticket","description":"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field.\n\nRequired scope: `tickets:write`. Required product: `desk`.","deprecated":null,"version":null,"openapi":"/openapi.json patch /api/v1/tickets/{id}","href":"/api-reference/tickets/update-a-ticket","autogeneratedByOpenApi":true},"description":{"compiledSource":"\"use strict\";\nconst {Fragment: _Fragment, jsx: _jsx, jsxs: _jsxs} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n code: \"code\",\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsxs(_Fragment, {\n children: [_jsx(_components.p, {\n children: \"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field.\"\n }), \"\\n\", _jsxs(_components.p, {\n children: [\"Required scope: \", _jsx(_components.code, {\n children: \"tickets:write\"\n }), \". Required product: \", _jsx(_components.code, {\n children: \"desk\"\n }), \".\"]\n })]\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){return _jsx(_Fragment,{})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Update a ticket","description":"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field.\n\nRequired scope: `tickets:write`. Required product: `desk`.","deprecated":null,"version":null,"openapi":"/openapi.json patch /api/v1/tickets/{id}","href":"/api-reference/tickets/update-a-ticket","autogeneratedByOpenApi":true}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":[],"openApiReferenceData":{"operation":{"tags":["Tickets"],"summary":"Update a ticket","description":"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field.\n\nRequired scope: `tickets:write`. Required product: `desk`.","operationId":"UpdateTicket","parameters":["ce071bbc-0eda-4580-ad63-775461a0dabc"],"requestBody":"dd9c0158-c419-4554-ba80-5ee5ac85f484","responses":{"200":"b9b33c3a-4485-417d-b7e7-af46d77a85f3","400":"21a66ba7-9f3a-4a98-bb31-b8cc619d3a95","401":"65c9dd93-aba4-4baa-ba60-17fda49c5a1a","403":"3e59e35b-25b9-4321-8c87-1df40e74e9c9","404":"375fc461-820c-4d57-891d-a39f97df78db","413":"9874de47-fb61-44a6-875b-4c3df5161969","415":"f224aa9f-9a85-4ad6-9fae-1c83dbbd2c8d","429":"ac5cb987-eb19-46b1-a1dc-87baa9c2b1be","500":"7359b061-4cc3-4b6e-b5f8-142d42493afb","503":"bd8f56ae-a976-469a-a0a2-3180163b77ad"},"x-required-scope":"tickets:write","x-required-product":"desk","method":"patch","type":"path","servers":["a0afc88b-aa77-4a40-a06e-5309fdd20cc3"],"security":["1f232819-54b5-4f70-bf84-cca1ed4c6d67"],"path":"/api/v1/tickets/{id}","baseUrlOptions":["https://cconnect.online"],"title":"Update a ticket","codeSamples":[],"requestExampleLanguages":["bash","javascript","python"],"requiredOnlyExamples":false,"requestExampleType":"generated","responseExampleType":"generated"},"dependencies":{"parameters":{"ce071bbc-0eda-4580-ad63-775461a0dabc":{"name":"id","in":"path","required":true,"schema":{"type":"string","isRequired":true,"uniqueKey":"","typeLabel":"string"}}},"requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"status":{"oneOf":[{"pattern":"^(open|pending|resolved|closed)$","type":"string","uniqueKey":"status.oneOf.0","typeLabel":"string"},{"pattern":"^(open|pending|resolved|closed)$","type":"null","uniqueKey":"status.oneOf.1","typeLabel":"null"}],"uniqueKey":"status","typeLabel":"string | null"},"priority":{"oneOf":[{"pattern":"^(low|normal|high|urgent)$","type":"string","uniqueKey":"priority.oneOf.0","typeLabel":"string"},{"pattern":"^(low|normal|high|urgent)$","type":"null","uniqueKey":"priority.oneOf.1","typeLabel":"null"}],"uniqueKey":"priority","typeLabel":"string | null"},"assignee_id":{"oneOf":[{"maxLength":36,"minLength":0,"type":"string","uniqueKey":"assignee_id.oneOf.0","typeLabel":"string"},{"maxLength":36,"minLength":0,"type":"null","uniqueKey":"assignee_id.oneOf.1","typeLabel":"null"}],"uniqueKey":"assignee_id","typeLabel":"string | null"},"group_name":{"oneOf":[{"maxLength":100,"minLength":1,"type":"string","uniqueKey":"group_name.oneOf.0","typeLabel":"string"},{"maxLength":100,"minLength":1,"type":"null","uniqueKey":"group_name.oneOf.1","typeLabel":"null"}],"uniqueKey":"group_name","typeLabel":"string | null"},"custom_fields":{"oneOf":[{"type":"object","additionalProperties":{"type":"string","uniqueKey":"custom_fields.oneOf.0.additionalProperties","typeLabel":"string"},"uniqueKey":"custom_fields.oneOf.0","typeLabel":"object"},{"type":"null","additionalProperties":{"type":"string","uniqueKey":"custom_fields.oneOf.1.additionalProperties","typeLabel":"string"},"uniqueKey":"custom_fields.oneOf.1","typeLabel":"null"}],"uniqueKey":"custom_fields","typeLabel":"object | null"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"example":{"status":"pending","priority":"high"},"examples":{"Example":{"title":"Example","value":{"status":"pending","priority":"high"}}},"exampleType":"examples"}},"required":true,"exampleType":"examples"},"responses":{"b9b33c3a-4485-417d-b7e7-af46d77a85f3":{"description":"OK","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"data":{"type":"object","properties":{"id":{"type":"string","format":"uuid","uniqueKey":"data.id","typeLabel":"string\u003cuuid>"},"number":{"type":"string","uniqueKey":"data.number","typeLabel":"string"},"subject":{"type":"string","uniqueKey":"data.subject","typeLabel":"string"},"description":{"type":"string","uniqueKey":"data.description","typeLabel":"string"},"status":{"type":"string","uniqueKey":"data.status","typeLabel":"string"},"priority":{"type":"string","uniqueKey":"data.priority","typeLabel":"string"},"channel":{"type":"string","uniqueKey":"data.channel","typeLabel":"string"},"conversation_id":{"oneOf":[{"type":"string","uniqueKey":"data.conversation_id.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"data.conversation_id.oneOf.1","typeLabel":"null"}],"uniqueKey":"data.conversation_id","typeLabel":"string | null"},"assignee_id":{"oneOf":[{"type":"string","uniqueKey":"data.assignee_id.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"data.assignee_id.oneOf.1","typeLabel":"null"}],"uniqueKey":"data.assignee_id","typeLabel":"string | null"},"group_name":{"type":"string","uniqueKey":"data.group_name","typeLabel":"string"},"custom_fields":{"type":"object","additionalProperties":{"type":"string","uniqueKey":"data.custom_fields.additionalProperties","typeLabel":"string"},"uniqueKey":"data.custom_fields","typeLabel":"object"},"created_at":{"type":"string","format":"date-time","uniqueKey":"data.created_at","typeLabel":"string\u003cdate-time>"},"updated_at":{"type":"string","format":"date-time","uniqueKey":"data.updated_at","typeLabel":"string\u003cdate-time>"}},"additionalProperties":false,"uniqueKey":"data","typeLabel":"object"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"data":{"id":"3c90c3cc-0d44-4b50-8888-8dd25736052a","number":"\u003cstring>","subject":"\u003cstring>","description":"\u003cstring>","status":"\u003cstring>","priority":"\u003cstring>","channel":"\u003cstring>","conversation_id":"\u003cstring>","assignee_id":"\u003cstring>","group_name":"\u003cstring>","custom_fields":{},"created_at":"2023-11-07T05:31:56Z","updated_at":"2023-11-07T05:31:56Z"}}}},"exampleType":"generated"}},"exampleType":"generated"},"21a66ba7-9f3a-4a98-bb31-b8cc619d3a95":{"description":"Bad Request","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"65c9dd93-aba4-4baa-ba60-17fda49c5a1a":{"description":"Unauthorized","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"3e59e35b-25b9-4321-8c87-1df40e74e9c9":{"description":"Forbidden","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"375fc461-820c-4d57-891d-a39f97df78db":{"description":"Not Found","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"9874de47-fb61-44a6-875b-4c3df5161969":{"description":"Content Too Large","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"f224aa9f-9a85-4ad6-9fae-1c83dbbd2c8d":{"description":"Unsupported Media Type","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"ac5cb987-eb19-46b1-a1dc-87baa9c2b1be":{"description":"Too Many Requests","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"Retry-After":{"description":"Seconds until a retry is allowed.","schema":{"type":"integer"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"7359b061-4cc3-4b6e-b5f8-142d42493afb":{"description":"Internal Server Error","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"},"bd8f56ae-a976-469a-a0a2-3180163b77ad":{"description":"Service Unavailable","headers":{"X-Request-Id":{"description":"Support correlation ID.","schema":{"type":"string"}},"X-RateLimit-Limit":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Remaining":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}},"X-RateLimit-Reset":{"description":"Company quota metadata (reset is Unix seconds). Present after bearer authentication and company subscription validation.","schema":{"type":"integer","format":"int64"}}},"content":{"application/json":{"schema":{"type":"object","properties":{"error":{"type":"object","properties":{"code":{"type":"string","uniqueKey":"error.code","typeLabel":"string"},"message":{"type":"string","uniqueKey":"error.message","typeLabel":"string"},"field":{"oneOf":[{"type":"string","uniqueKey":"error.field.oneOf.0","typeLabel":"string"},{"type":"null","uniqueKey":"error.field.oneOf.1","typeLabel":"null"}],"uniqueKey":"error.field","typeLabel":"string | null"}},"additionalProperties":false,"uniqueKey":"error","typeLabel":"object"},"request_id":{"type":"string","uniqueKey":"request_id","typeLabel":"string"}},"additionalProperties":false,"uniqueKey":"","typeLabel":"object"},"examples":{"Example":{"title":"Example","value":{"error":{"code":"\u003cstring>","message":"\u003cstring>","field":"\u003cstring>"},"request_id":"\u003cstring>"}}},"exampleType":"generated"}},"exampleType":"generated"}},"security":{"1f232819-54b5-4f70-bf84-cca1ed4c6d67":{"CustomerBearer":{"type":"http","description":"Company-owned API token. Supply Authorization: Bearer YOUR_CCONNECT_API_TOKEN. Never use provider tokens or member passwords. Tokens are shown only once when created.","scheme":"bearer","bearerFormat":"Cconnect API token","scopes":[],"schemeName":"CustomerBearer"}}},"servers":{"a0afc88b-aa77-4a40-a06e-5309fdd20cc3":{"url":"https://cconnect.online","description":"Cconnect API server (separate from developers.cconnect.online)"}},"processedSecurityOptions":[{"schemes":[{"scheme":{"type":"http","description":"Company-owned API token. Supply Authorization: Bearer YOUR_CCONNECT_API_TOKEN. Never use provider tokens or member passwords. Tokens are shown only once when created.","scheme":"bearer","bearerFormat":"Cconnect API token","scopes":[],"schemeName":"CustomerBearer"},"schema":{"title":"Bearer Auth","type":"string","isRequired":true,"description":"Company-owned API token. Supply Authorization: Bearer YOUR_CCONNECT_API_TOKEN. Never use provider tokens or member passwords. Tokens are shown only once when created.","format":"bearer","typeLabel":"string\u003cbearer>","deprecated":false},"schemeName":"CustomerBearer","name":"Authorization"}],"title":"CustomerBearer"}]},"originalFileLocation":"openapi.json"},"subdomain":"cconnect-online","siteName":"Cconnect Developers","title":"Update a ticket - Cconnect Developers","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-10-31T12:02:44.550Z","originalFileLocation":"api-reference/tickets/update-a-ticket.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field. Required scope: tickets:write. Required product: desk.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Cconnect Developers\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Update a ticket - Cconnect Developers\">\u003cmeta data-mint-head property=\"og:description\" content=\"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field. Required scope: tickets:write. Required product: desk.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Cconnect Developers\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://cconnect-online.mintlify.app/_mintlify/api/og/v2?division=Tickets\u0026amp;title=Update+a+ticket\u0026amp;description=Partially+updates+status%2C+priority%2C+assignee%2C+group+or+custom+fields.+assignee_id+must+belong+to+your+company%3B+an+empty+string+removes+the+assignee.+Custom+fiel\u0026amp;theme=df44427d4ddbca4dea795833\u0026amp;signature=17e0b2992eda0420f5316efa2834ea44791cf4292badb36a10f0a87005987245\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Update a ticket - Cconnect Developers\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field. Required scope: tickets:write. Required product: desk.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://cconnect-online.mintlify.app/_mintlify/api/og/v2?division=Tickets\u0026amp;title=Update+a+ticket\u0026amp;description=Partially+updates+status%2C+priority%2C+assignee%2C+group+or+custom+fields.+assignee_id+must+belong+to+your+company%3B+an+empty+string+removes+the+assignee.+Custom+fiel\u0026amp;theme=df44427d4ddbca4dea795833\u0026amp;signature=17e0b2992eda0420f5316efa2834ea44791cf4292badb36a10f0a87005987245\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/cconnect-online/f-chWN2mCidsxdIS/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Cconnect Developers\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#16A34A\">\u003clink data-mint-head rel=\"canonical\" href=\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/api-reference/tickets/update-a-ticket.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://developers.cconnect.online/#organization\",\"name\":\"Cconnect Developers\",\"url\":\"https://developers.cconnect.online\"},{\"@type\":\"WebSite\",\"@id\":\"https://developers.cconnect.online#website\",\"name\":\"Cconnect Developers\",\"url\":\"https://developers.cconnect.online\",\"publisher\":{\"@id\":\"https://developers.cconnect.online/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket#webpage\",\"url\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket\",\"name\":\"Update a ticket\",\"description\":\"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field. Required scope: tickets:write. Required product: desk.\",\"dateModified\":\"2026-10-31T12:02:44.550Z\",\"isPartOf\":{\"@id\":\"https://developers.cconnect.online#website\"},\"breadcrumb\":{\"@id\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Tickets\",\"item\":\"https://developers.cconnect.online/api-reference/tickets/list-tickets\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Update a ticket\",\"item\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket\"}]},{\"@type\":[\"TechArticle\",\"APIReference\"],\"@id\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket#apireference\",\"headline\":\"Update a ticket\",\"name\":\"Update a ticket\",\"description\":\"Partially updates status, priority, assignee, group or custom fields. assignee_id must belong to your company; an empty string removes the assignee. Custom fields are merged; an empty value clears an optional field. Required scope: tickets:write. Required product: desk.\",\"url\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket\",\"mainEntityOfPage\":{\"@id\":\"https://developers.cconnect.online/api-reference/tickets/update-a-ticket#webpage\"},\"dateModified\":\"2026-10-31T12:02:44.550Z\",\"publisher\":{\"@id\":\"https://developers.cconnect.online/#organization\"},\"isPartOf\":{\"@id\":\"https://developers.cconnect.online#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Cconnect Developers\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Cconnect Developers","nav":{"global":null,"tabs":[{"tab":"Guides","pages":[{"title":"Guides","href":""}]},{"tab":"API reference","groups":[{"group":"Channels","pages":[{"title":"List WhatsApp channels","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/channels/whatsapp","href":"/api-reference/channels/list-whatsapp-channels"},{"title":"List email channels","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/channels/email","href":"/api-reference/channels/list-email-channels"}]},{"group":"Conversations","pages":[{"title":"List conversations","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/conversations","href":"/api-reference/conversations/list-conversations"},{"title":"Get a conversation","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/conversations/{id}","href":"/api-reference/conversations/get-a-conversation"},{"title":"List conversation messages","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/conversations/{id}/messages","href":"/api-reference/conversations/list-conversation-messages"}]},{"group":"Integration","pages":[{"title":"Get integration identity","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/me","href":"/api-reference/integration/get-integration-identity"}]},{"group":"Messaging","pages":[{"title":"Send a message","deprecated":null,"version":null,"openapi":"/openapi.json post /api/v1/messages","href":"/api-reference/messaging/send-a-message"},{"title":"Reply to a ticket by email","deprecated":null,"version":null,"openapi":"/openapi.json post /api/v1/tickets/{id}/reply","href":"/api-reference/messaging/reply-to-a-ticket-by-email"},{"title":"Get message status","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/messages/{id}","href":"/api-reference/messaging/get-message-status"},{"title":"List approved WhatsApp templates","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/channels/whatsapp/{id}/templates","href":"/api-reference/messaging/list-approved-whatsapp-templates"}]},{"group":"Tickets","pages":[{"title":"List tickets","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/tickets","href":"/api-reference/tickets/list-tickets"},{"title":"Create a ticket","deprecated":null,"version":null,"openapi":"/openapi.json post /api/v1/tickets","href":"/api-reference/tickets/create-a-ticket"},{"title":"Get a ticket","description":"Returns a ticket owned by your company. Inaccessible and missing IDs both return 404.\n\nRequired scope: `tickets:read`. Required product: `desk`.","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/tickets/{id}","href":"/api-reference/tickets/get-a-ticket"},{"title":"Update a ticket","deprecated":null,"version":null,"openapi":"/openapi.json patch /api/v1/tickets/{id}","href":"/api-reference/tickets/update-a-ticket"},{"title":"List ticket fields","description":"Returns your company's custom field definitions. Use the field UUID as the custom_fields key.\n\nRequired scope: `ticket_fields:read`. Required product: `desk`.","deprecated":null,"version":null,"openapi":"/openapi.json get /api/v1/ticket-fields","href":"/api-reference/tickets/list-ticket-fields"}]}]}]},"basePath":"","title":"Update a ticket - Cconnect Developers","buildId":"dpl_DeHjVRGfFnhYQwHnfC2pjeXXv8h9","deploymentId":"dpl_DeHjVRGfFnhYQwHnfC2pjeXXv8h9","dynamics":["c2aa737661","2b790eda92","b0f84f53ff","a9bb46feb3"],"chunks":["OpenApiReferenceProvider-CS552b7R.js","utils-DDTCYAF2.js","cloneDeep-izs3Hzxb.js","_Uint8Array-BVIqJ90l.js","isObjectLike-C8vmzPEN.js","isArray-Dcu1dQ5t.js","utils-De8ttokP.js","toString-BX-iyh8G.js","isSymbol-CSH9U2Gm.js","addUniqueKeysToSchema-DrwRDvAh.js","snippetPresets-DtAN0nWx.js","style-to-object-BY3JEAdk.js","v4-DIgz8zy6.js","ApiExamples-D5rWArI6.js","isEqual-BfaiBbcl.js","usePlaygroundInputsStore-O2i12wsz.js","shallow-DV8xABTt.js","getApiPlaygroundDisplay-DBZ0B5Jx.js","CodeSnippet-BVi0tPUX.js","CodeSnippets-CqASbIwY.js","Page-m07pfKpT.js","getPastedJson-DG9vsMS8.js","icon-CXzRSCr8.js","MethodPill-BdKVtEuX.js","DuplicateIcon-CZlmBrJI.js","createIcon-biFEUKPL.js","DynamicMarkdown-B54_zNBF.js","SectionHeading-DwwHK3Pt.js","axios-vUo_bRtp.js","Markdown-DfhCTwyA.js","clsx-xpJZXxdP.js","lib-DuNMoZ05.js","lib-B8HbPgcC.js","html-void-elements-mCSPHezU.js","dist-BTZUMDnx.js","katex-YMM-FMeD.js","marked.esm-CZWythHk.js","AssistantPageLink-DqdKa2R4.js"]}